If you should need to return and item all qualified returns must follow RMA return procedures, the following is return qualifications and guidelines which must be followed

1. All returns or other matters must be made within 30 days of invoice days.
2. You must get an RMA before returning an item (NOT ALL ITEMS ARE RETURNABLE)
3. All qualified returns will incur a 25 % re-stock fee, unless a mistake was made by Spa Parts Depot or the part ordered was incorrect and the intent is to order the correct part.
4. All authorized returns must be shipped prepaid and carefully boxed.
5. You may use any carrier, but we highly recommend insuring your return and get a tracking #.
6. Shipping charges will only be refunded in the event an error of Spa Parts Depot

Non-returnable items:

• Used items
• Special orders
• Spa & Bath Control Systems
• Spa Cover (Please double check your measurements to make sure you have the correct we will have it made per your measurements)
• Transformers
• Sensors
• Topside Control
• Circuit boards which have been installed can NOT be returned, if the board ordered was incorrect and the intent is to order the correct one it can be exchanged for the correct board with out restock fee.
• Mechanical parts such as Time Clocks, Contactors, Relays, Thermostats, Hi-Limits, etc.

Email
Customer Service (shopping/ordering) sales@spapartsdepot.biz
Parts (replacement spa parts) parts@spapartsdepot.biz
Technical questions(Ask An Expert) tech@spapartsdepot.biz

Help help@spapartsdepot.biz

Fax (all departments)
(619) 258-8134

Phone (Pacific Time)
Mon-Fri 9am-6pm
Saturday 9am-3pm
Sunday Closed
Customer Service for shopping/ordering, call toll free (800) 927-6110
Technical questions (Ask An Expert) call (619) 258-8130

Mailing Address
Spa Parts Depot
1677 N Marshall Ave. Suite # B
El Cajon, CA 92020

Free UPS Ground shipping and free handling on all orders over $99
in the 48 contiguous states; $7.50 flat rate for handling and shipping for orders under $99.

Alaska, Hawaii
Orders to Alaska, Hawaii we offer USPS Priority Mail shipping to save you money.

NOTE
Alaska Hawaii shipping is not Guaranteed for Next Day, 2nd Day or 3 Day.

Sales Tax.
No sales tax except Calif. residents.